Customer Service

Live Agent
FiCentive's live agent support can provide your card program with experienced customer service personnel who are experts in the prepaid card industry.  FiCentive can provide total support for your card program,  just provide overflow support, or specialized support for services like lost and stolen card support.  Whatever your needs, FiCentive is ready to provide world class customer support for your cardholders.

Interactive Voice Response
FiCentive's Interactive Voice Response units provide your cardholders with self-service options for balance inquiry, PIN changes, transaction inquiry. If live support is needed, the built in advanced call routing makes certain your cardholders enjoy their experience.

Cardholder Portal
FiCentive's cardholder portals provide web self service for your card programs.  Service functions include card purchasing, placing of bulk orders, activation of cards, viewing of transactions, paying bills, and the ability to contact customer service are available.